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  • Thinking about Thinking

    I tried a Design Sprint; I think I liked it

Hi, I'm Jez Sherwin

//Customer Experience Innovator, Digital Creative Director, The Lab O2.

I Design Think, therefore….. I Design Sprint. I Lean UX.

There’s more….I also Agile; and I’m probably more passionate about Customer Experience (CX) and Collaborative Design than is healthy.

You get the idea.

It’s all about turbo-charging innovation and inspiring a hyper-creative atmosphere through user needs and innovative opportunities.

And I love it.

I've worked with some amazing brands

O2 Mattel Telefonica Northen Rail

I work at The Lab, O2

For the last two years I've been at The Lab, with mobile operator O2. I'm the Customer Experience Dragon, and Digital Creative Director. I've been working on a huge variety of projects: from digital walls to smart technology; from developing a customer-centred design process to making data sexy. Yes, it can be done!

My career began in graphic design and developed into brand, website design, e-commerce, marketing and then into various Online Creative Director roles. Brands under my belt include Matell, Veetee, Chiltern Railways, Travel Supermarket and AirMiles.

My work at O2 has allowed me to develop a unique understanding of the latest techniques for developing new ideas in a lab environment with an emphasis on the customer experience.

My toolbox includes Lean UX, Design Sprints, Design Thinking (HCD), Visual Thinking, Kanban, Agile, Digital Brand Creation and Innovative Workshops for events. I’m also recently black belt trained in Customer Centred Design (CCD).

  • Some of my favorite reads... Back of the Napkin by Dan Roam (hyperlink). How to use simple sketches to collaborate and share ideas.

  • When planning for workshops I often flick through my trusted Game Storming book for ideas. Boy the authers Dave Grey, Sunni Brown and James Macanufo, must have had fun creating this book.

  • Digital storytelling gives UX design a heart and sole. But every amazing story needs a theme (thanks Cindy Chastain). I like to use the Theme as truth point to play back creative ideas to.

Proud to present

//Here are some more of the projects I have worked on

Wisdom.co.uk
O2 Accessory Shop
O2 Accessory Shop
Stage On Screan
Stage On Screan
Fit for 2013
Fit for 2013
Living With Birds
Living With Birds
The Gift Cracker
The Gift Cracker
Mattel UK Resellers
Mattel UK Resellers
Priority Sport
Priority Sport
Online Rail Ticketing
Online Rail Ticketing
Twitter Stars Concept
Tweet your way to stardom
Assertis Digital
Rebranding Assertis Digital
Walletts Court Hotel
Welcome to Walletts Court Hotel and Spa
Veetee Dine In
Veetee Dine In
Fox Cubs
Fox Cubs
Boxer Books
WBoxer Books
Assertis Bold
Assertis
O2 Make A Wish Campaign
O2 Lantern Campaign
Advent Calendar
Advent Calendar
Helipad Handset Page
Handset Page
Coming Soon
Coming Soon

While I travel I Like to take IPhotos

- catch me on Instagram @jezsherwin -

Contact me here

//A comment is a thing of wonder. If you’re thinking of commenting, please do. Insights and questions are more than welcome; replies guaranteed. Try me.